Hospitality executive

Company Description Fetus First is a healthcare organization focused on providing patient-centered diagnostic and prenatal services in a safe, welcoming environment. The team is dedicated to delivering high-quality care supported by attentive service, clear communication, and compassionate support for patients and their families. Fetus First emphasizes professionalism, ethical practices, and collaboration across clinical and non-clinical teams. The organization values individuals who can contribute to a calm, respectful atmosphere and help create a positive experience for every visitor. Joining Fetus First offers the opportunity to support meaningful work that directly impacts patient well-being and comfort.Role Description The Hospitality Executive at Fetus First will be responsible for managing the overall patient and visitor experience on-site at the Ahmedabad facility. This full-time role includes welcoming patients, coordinating appointments and check-ins, guiding visitors through the facility, and ensuring waiting areas and reception spaces remain orderly and comfortable. The Hospitality Executive will handle inquiries, provide clear information about services and processes, and liaise with clinical staff to support smooth patient flow. Daily tasks also include addressing concerns in a professional manner, maintaining high standards of service etiquette, and supporting administrative activities such as documentation and basic record-keeping. The role requires consistent on-site presence, collaborative work with multidisciplinary teams, and a strong focus on empathy, confidentiality, and patient satisfaction.Qualifications Strong interpersonal, communication, and customer service skills to engage respectfully with patients, families, and staff.Ability to manage front-desk operations, appointment coordination, and basic administrative tasks with attention to detail.Demonstrated capacity for problem-solving, conflict resolution, and handling sensitive situations with discretion and composure.Organizational and time-management skills to support efficient patient flow and a well-maintained reception environment.Comfort working in a healthcare setting, with an understanding of confidentiality, professional ethics, and patient comfort.Proficiency in basic computer applications and office systems; experience with healthcare or hospitality software is an advantage.Ability to work on-site in Ahmedabad on a full-time schedule, collaborating effectively with clinical and non-clinical teams.Relevant education in hospitality, healthcare administration, or a related field; prior experience in hospitality or patient-facing roles is preferred.