Inside Sales Representative

Company Description Enhanced Software Solutions Pvt. Ltd. (ESS), founded in 1997 by committed IT professionals, is a technology company with a strong record of delivering state-of-the-art IT solutions on time and within budget. ESS serves a broad range of clients across India and overseas, including financial institutions, large multinational corporations, manufacturing units, and banking institutions. The company emphasizes building strong, long-term relationships with its clients through reliable service and tailored solutions. Its sustained customer satisfaction and diverse industry experience provide a stable environment for team members to grow their careers.
Role Description This is a full-time, on-site Inside Sales Representative role based in Thane. The Inside Sales Representative will manage incoming and outgoing sales calls, qualify leads, and support the sales pipeline through consistent follow-ups and relationship building. Daily responsibilities include identifying new business opportunities, presenting ESS solutions to prospective clients, coordinating with the sales and technical teams, and maintaining accurate records in CRM tools. The role also involves ensuring high levels of customer satisfaction, resolving customer queries in a timely manner, and contributing to account growth and retention through proactive communication and service.
Qualifications

Strong Inside Sales and Lead Generation skills, with experience in prospecting and qualifying opportunities.Commitment to Customer Service and Customer Satisfaction, with the ability to handle inquiries and resolve issues professionally.Account Management capabilities, including maintaining client relationships and supporting renewals or upsell opportunities.Effective verbal and written communication skills, with the ability to present solutions clearly to diverse stakeholders.Basic understanding of IT products or software solutions; prior experience in IT or SaaS sales is an advantage.Ability to work on-site in Thane, collaborate with cross-functional teams, and manage time and priorities efficiently.Proficiency with CRM systems and MS Office tools; data-driven approach to tracking activities and outcomes.Relevant diploma or bachelor’s degree in Business, Marketing, IT, or a related field is preferred.