Head of Operations

34579 – Head of Operations – Gurgaon
Industry: Interior Design / Interior Fit-Out / Workplace SolutionsExperience: 10+ YearsLocation: GurgaonEmployment Type: Full-TimeAbout the RoleWe are looking for an experienced and results-driven Head of Operations to leadand manage end-to-end operations for our interior and fit-out business. The idealcandidate should have 10+ years of relevant experience in the interior industry andstrong exposure to working with Integrated Project/Property/Corporate clients (IPC)and large organizations.Key ResponsibilitiesLead and manage end-to-end operations across multiple interior projects.Drive project execution, operational efficiency, quality, timelines, and profitability.Manage project teams, contractors, vendors, consultants, and other stakeholders.Ensure projects are delivered within agreed time, cost, quality, and safety parameters.Establish and monitor operational processes, SOPs, and performance standards.Manage resource planning and allocation across projects.Coordinate with clients and senior stakeholders to ensure smooth project execution.Monitor project progress, identify risks, and implement corrective actions.Oversee procurement, vendor management, manpower planning, and site operations.Track project budgets, margins, productivity, and operational KPIs.Resolve escalations and operational challenges effectively.Build and maintain strong relationships with key clients and business partners.Ensure compliance with company policies, statutory requirements, and safety standards.Provide regular MIS and operational reports to senior management.Candidate Profile10+ years of experience in the interior design, interior fit-out, workplace, or related industry.Strong experience in operations leadership and project execution.Prior experience working with IPC / integrated facility management/real-estate/corporate clients are highly preferred.Experience with organizations such as Cushman & Wakefield, JLL, CBRE, KnightFrank, Wakefit, or similar companies will be an advantage.Strong understanding of commercial interiors, fit-outs, project management, and siteoperations.Proven experience managing large teams and multiple projects simultaneously.Strong commercial, negotiation, vendor-management, and client-management skills.Excellent leadership, communication, decision-making, and problem-solving abilities.Ability to work in a fast-paced environment and manage multiple priorities.Key CompetenciesOperations & Project ManagementCommercial & Cost ManagementClient Relationship ManagementVendor & Contractor ManagementTeam LeadershipResource PlanningQuality & Process ManagementRisk & Escalation ManagementBusiness & Operational Strategy