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Job Description
Patient Acquisition Specialist
Inbound Lead Conversion & Appointment Setting
Location: Fully remote — Latin America or South AfricaType: Full-time (40 hours/week)Comp: USD Monthly Base + variable compensationHours: U.S. Central Time (U.S.-based clinic)Engagement: Direct hire (independent contractor)
About The Company
We are a rapidly growing, U.S.-based cash-pay sports chiropractic and performance clinic. Founded by an experienced clinician trained at one of the country’s top sports-based healthcare facilities, the practice was built around a simple principle: the patient comes first.
We help performance-minded people — competitive and recreational golfers, youth and endurance athletes, busy executives, and active parents — recover from injury, move better, and stay in the activities they love. Every recovery plan is built around the individual, not a template. The business is growing quickly and investing in its team, which makes this an early and high-impact hire.
About The Role
Our patient demand is driven largely by paid advertising, and inbound leads now arrive faster than our founder can respond to while treating a full schedule of patients. Speed is everything here: the gap between calling a new lead in five minutes versus five hours is the gap between a booked evaluation and a lost patient.
This role exists to own the front of that funnel. You will be the first voice a prospective patient hears — reaching out quickly, understanding what they need, confirming they are a genuine fit for our care model, and booking them into a paid initial evaluation. You are not selling clinical plans of care; our founder handles that in person. Your job is to convert interest into qualified, booked evaluations and make sure no lead ever falls through the cracks.
As our first dedicated hire in this area, you will also help turn a working playbook into a repeatable, documented system.
Key Responsibilities
Lead Response & Outreach
Respond to inbound leads within minutes by phone, text, and emailMake consistent daily outbound calls to new and aged leadsMaintain a structured follow-up cadence so no lead goes cold
Qualifying & Consultative Conversations
Follow — and help refine — a consultative call scriptAsk the right questions to confirm a lead is a genuine fit for our care modelCommunicate the value of the initial evaluation in a warm, credible, non-pushy wayScreen out poor-fit inquiries so evaluation slots are used well
Appointment Setting & Schedule Management
Book qualified leads into paid initial evaluationsSend confirmations and reminders to minimize no-showsManage rescheduling and keep the calendar full and accurate
Pipeline & Reporting
Log every lead, conversation, and outcome accurately in the CRMRun reactivation outreach to older, unconverted leadsTrack and report on key metrics: speed-to-lead, contact rate, booking rate, show rate
Process & Systems
Help convert our founder’s scripts and workflows into documented SOPsSurface improvements to messaging, cadence, and conversion
Required Qualifications
1+ years in appointment setting, inside sales, SDR, or patient intake — ideally in healthcare, wellness, med-spa, or dentalNear-native spoken and written English with a warm, professional phone presenceProven comfort with high-volume outbound calling and handling objectionsAvailability to work full-time on U.S. Central TimeSound judgment and discretion handling sensitive personal and health informationReliable computer, high-speed internet, and a quiet, professional call environmentTyping speed of 40+ WPM with high accuracy
Preferred Qualifications
Direct experience in a chiropractic, physical therapy, or performance/wellness settingExperience converting paid-advertising (e.g., Meta) inbound leadsFamiliarity with Jane (JaneApp) or a similar practice-management, CRM, or scheduling toolExperience building or documenting SOPs, or working closely with a founder or solo ownerComfort in a metrics- or quota-oriented role
Ideal Candidate Profile
You Are
A proactive self-starter who takes initiative without waiting to be toldWarm and genuine — people trust you quickly on the phoneResilient and consistent, energized rather than discouraged by high call volumeHighly organized, with strong follow-throughAn owner, not just an executor — you improve the systems you work inComfortable being the sole support person for a growing solo practiceCoachable and motivated by clear goals and measurable results
Why Join Us
A ground-floor role with direct access to the founder and real influence on how the business growsClear, tangible impact — your work directly fills the schedule and grows the practiceRoom to grow as we expand our team and services
Interested in this position?
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