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Job Description
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Supervisor Operations, ERM
Full time, Mumbai, India
The Supervisor Operations ERM is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup.
You will be the primary point of contact for the team members. You will actively coach and develop the team to meet and exceed all performance targets, taking into consideration (part of) the team can be virtual.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and takes the initiative to provide assistance.
As a Supervisor Operations, ERM, you will
Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environmentSeek opportunities to review operational processes and the commercial relationship with management team and provide suggestions for improvementHave a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customerDevelop learning program for closing own short- and long-term competency gapsAssist the consultants in appropriately responding and resolving customers inquiriesMonitor, sort and work on contact and reservation queues to maintain quality control from
About You
Demonstrated experience in ERM, marine, offshore, or crew travel operations is requiredSolid working knowledge of the travel industry, policies, procedures and processesAbility to supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setupAdvanced GDS Amadeus skillsExcellent verbal and written communication skills in EnglishDemonstrated excellent professional customer service, coaching, and problem resolution skillsStrong people management skills
What We Offer You
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About Us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
https://www.bcdtravel.com/blog/https://www.linkedin.com/company/bcd-travel/https://www.instagram.com/bcdtravel/https://www.facebook.com/bcdtravel/
You’ll be offered
Flexible working hours and work-from-home or remote opportunitiesOpportunities to grow your skillset and careerGenerous vacation days so you can rest and rechargeA compensation package that feels fair to you, including mental, physical, and financial wellbeing toolsTravel industry professional perks and discountsAn inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
Interested in this position?
This role is advertised by BCD Travel, sourced from LinkedIn. Apply here and we will share your profile with the employer, or use the link below to apply on the original posting.