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Job Description
Job Summary:We are looking for a proactive, empathetic and student-focused Associate to promote the Filo app among students in underdeveloped regions and help increase app adoption. The role will involve engaging with students and parents through direct phone calls, explaining the benefits and features of the Filo app, guiding students on how to ask academic questions and supporting them in resolving basic technical or usage-related issues.What you’ll do
Student & Parent Outreach: Make direct outreach calls in Hindi and English to students and parents in underdeveloped regions to create awareness and promote the Filo app.App Demonstration & Guidance: Explain the key features and benefits of the Filo app and guide students on how to access the platform and ask academic questions effectively.Student Engagement: Motivate students to actively use Filo for resolving their academic doubts and encourage regular engagement with the platform.Issue Resolution: Understand and troubleshoot basic technical, application or usage-related issues faced by students and provide appropriate support.Empathetic Communication: Interact patiently and empathetically with students and parents from diverse backgrounds, ensuring clarity and a positive experience during every interaction.App Adoption: Identify challenges affecting app usage and implement practical strategies to improve student adoption and engagement.Student Satisfaction: Gather feedback from students and parents, identify recurring concerns and share insights with relevant internal teams to improve the overall user experience.Follow-ups: Conduct timely follow-ups with students/parents wherever required to ensure successful app adoption and continued usage.
What we’re looking for
Excellent verbal communication: Strong Hindi and English communication skills with the ability to explain information clearly and confidently.Empathy & patience: Ability to understand students’ concerns and communicate with patience, sensitivity and a positive attitude.Problem-solving skills: Strong ability to understand issues, identify practical solutions and guide students effectively.Motivational skills: Ability to encourage and motivate students to adopt and consistently use the Filo app.Technology proficiency: Comfortable using basic mobile applications, web applications and digital tools.Student-focused approach: Passion for education and a genuine desire to create a meaningful impact in students’ lives.Adaptability: Ability to interact with students and parents from diverse backgrounds and adapt communication accordingly.Education: Bachelor’s degree in any discipline.Experience: 0–1 year of prior experience. Experience working with NGOs, government schools or EdTech platforms will be an advantage.Availability: Willingness to work 6 days a week from the office, Monday to Saturday.
Interested in this position?
This role is advertised by Filo, sourced from LinkedIn. Apply here and we will share your profile with the employer, or use the link below to apply on the original posting.