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Job Description
About the role:
We are looking for a self-motivated and result oriented creative professional to join us as a Executive – Brand Reputation Management
Responsibilities: (Including, not restricted to) • Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner. • Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites. • Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement. • Monitor and respond to social reviews and engagement. • Maintain listings on search engines, online directories, and ratings/review sites. • Facilitate online company and physician reviews and endorsements. • Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner. • Track, analyze, and report online reputation results. • Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams. • Identify opportunities to optimize online reputation management on various review sites • Manage and solicit reviews. • Prepare clear, concise and professionally written public responses to customer feedback left on social media and review websites. • Monitoring and adjusting to industry trends, changes within the social media landscape, reviewing and reporting on effectiveness of social media tactics and campaigns with social listening tools. • Generate and meet timelines for agreed reports
Ideal Candidate Profile: • At least 1 year of ORM experience • Graduation is a must • Excellent communication skills • Strong passion for social media • Familiarity with various social media platforms and their features • Self-motivated and eager to learn about social media trends and technologies Shifts: Rotational Shifts – including night shifts (5 days working) Week Off: Rotational (any 2 days in the week, could be split or consecutive) Note: It’s a Work from Office Opportunity
Write to us with your resume at hello@whizzhr.com
Warm Regards,Sairose
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